Any company that provides services to customers by way of telephone support needs to resolve the question of allocating and monitoring incoming calls. At the same time the company will certainly appreciate the option to gauge the performance efficacy and workload of the operators.
- Online statistics
- Prioritizing VIP customers
- Queuing advisory messages
Thanks to its low cost of entry, the 2N contact centre solution is readily within the reach of small or medium sized businesses; from just 2 operators, up. One benefit is great scalability, which brings the option to grow your operator team and rapidly accommodate future growth needs.
Using the detailed online statistics you’ll also get an easy overview of the entire contact centre’s effectiveness. There are management reports – on calls, their status, the operators as well as by campaign summaries. You get the benefit of filtering based on the respective projects. What’s more, you can restrict access to the data to selected users only.
Among the other useful features you’ll find is the prioritizing of VIP customers. This means you’ll deal with their calls sooner and not leave them waiting in the queue. All the callers are also kept informed about their current place in the queue, and have a clear idea when they will get to talk to an operator.
After a brief installation, you can access the call centre simply through a Web interface. You are free to access not just from your computer but from a tablet or mobile phone. Thanks to this, you avoid the need for multiple installations, and the solutions can be accessed at once by all operators. The contact centre is thus an ideal solution for companies running customer service lines, support service or inquiries departments, help desks and control rooms.
