Call Centre for Lifts is a software solution for the comprehensive management of emergency lift communicators. The software will even allow you to handle alarms and control calls. You get not only a detailed overview of all your calls from the lift, but the option to archive them or export the data e.g. for customer reports preparation.
- Management of control and alarm calls
- Without additional hardware
- Support for CPC and P100 protocols
Features & Benefits
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MANAGEMENT OF CONTROL AND ALARM CALLS
Make use of our software to manage your control and alarm calls. The software archives the control-call logs, making them auditable in line with the EN 81-28 standard. -
SUPPORT FOR CPC AND P100 PROTOCOLS
Thanks to its support for CPC and P100 protocols, you can connect any compliant lift communicator; Regardless of type or manufacturer. -
SUPPORT FOR CPC AND P100 PROTOCOLS
Thanks to its support for CPC and P100 protocols, you can connect any compliant lift communicator; Regardless of type or manufacturer. -
LIFT CABIN VIEW-PORT
Use the camera module to have visual information from lift cabin. -
VOIP COMMUNICATION
All voice communication with the server is done using VoIP. This saves you from having to install any additional equipment for establishing communication. -
A COMPLETE SW SUITE
In addition to the Call Centre software we also offer other software applications, e.g. for the configuration and management of servers, lifts, users, etc.
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WITHOUT ADDITIONAL HARDWARE
2N® Call Centre is a software-only solution for lifts. It makes use of VoIP connection, and so does not need any additional hardware to operate. -
REMOTE MONITORING AND CONTROL
You get real time 24/7 monitoring of all connected lifts or lift communicators with visualization and alert options. -
CONTROL AND ALARM CALL MONITORING
Being monitored means you get a complete record and report on calls, which can be stored and exported at any time to suit user needs. -
WELL-ARRANGED GRAPHICAL DISPLAY
Our application allows you to display the geographical location and status of each of the lifts and the installed components and to verify they are connected up and operational. -
USER RIGHTS MANAGEMENT
Each lift installation can be easily made accessible solely to the respective elevator companies and users entitled to access them.
| Recommended hardware requirements | |
| OS: | Microsoft Windows 8 / 8.1, Microsoft Windows 7 SP1, Microsoft Windows Vista SP2, Microsoft Windows Server 2012 (R2) Standard, Microsoft Windows Server 2008 R2 SP1 Standard |
| CPU: | Intel Quad Core i7 processor 3.4 GHz equivalent |
| RAM: | 16 GB |
| HDD: | 500 GB |
| LAN: | Gigabit Ethernet (GLAN) |
| Other | Dedicated sound card (essential!), Dedicated graphics card |
| 2N® Lift8 Server | |
| For installation, at least 250 MB of free space on the disk is needed. | |
| VoIP telephone service accounts | |
