In today’s communication technology era, the use of a phone is a matter of course. Every employee in the company has their own desktop or mobile phone. The customer doesn’t want to be kept waiting in a queue, they want to be attended to quickly and with utmost care. This is why you need to put a comprehensive corporate communications solution in place.
- Utilize existing infrastructure
- Advanced SW applications, features and services
- In-house or virtual solution implementation
The 2N telephone systems solution for corporate communications is exceptionally effective. It is easy to integrateinto the existing information systems structure (CRM/ERP) and allows you to synchronize with MS Outlook calendar. In addition, you get all the telephone and fax services of classic PBX systems, and many advanced SW applications, features and services.
As an example, the interactive voice response (IVR) of virtual receptionist, VoiceMail to email, Conference calls or CallBackfor reducing roaming charges. Furthermore you can use e.g. the 2N® Mobility Extension service, whereby an incoming call to your desk phone rings your mobile at the same time.
Also useful is the software for simply filtering recorded calls, the 2N® NetStar Records Manager or the 2N® NetStar Assistant utility to manage your account (e.g., the making the settings and printing out the labels for your phone function buttons, activating call recording, etc.). You can also improve the services you provide by using the 2N® Contact Centre Solution, which serves to monitor and supervise the contact centre.
2N telephone systems can be installed as centrex or as virtual solutions, too. The customer benefit comes form not having to invest in hardware, lowering the cost of entry. Thanks to all this, with a minimal initial investment you can try out the services you might be interested in, and expand the solution portfolio simply, at any time.
